Testimonials

Customer Testimonials
LWP takes pride in all our work and our Clients are glad we do! Here is what they are saying:

Dear Richard,

As I told you on the phone last week, I would be remiss not to tell you how outstanding Lucky Windows has been regarding the installation of my new windows [19 of them with 10 windows having air conditioners]. The product itself is very well constructed. The most amazing part though was the efficiency, skill, and collegiality of your window installer, Freddie, and the men who worked with him [whose names I am sorry to say I don't recall at this time]. Freddie is just an extraordinarily talented individual who made sure that every detail regarding the installations over 4 days were perfectly completed. He made sure that any weakened areas from previously leaking windows were adequately replaced or shored up. He made sure that not one millmeter was exposed to the elements. He cut wooden panels around the air conditioners, sealed them appropriately, and secured them in the windows. Not only that, but each day, he and his staff cleaned up and made sure to place equipment and materials in areas that would not impede passage. Freddie also made sure to complete my computer room first as I needed that space to work at home. Freddie is just a gem and he made what could have been a challenging experience into a piece of cake -- at least for me. He and his assistants worked every minute while they were here and did not leave until they had completed the day's goals. 

I also had new shades installed. Dennis and his assistant were equally as competent, reliable, and helpful. They came when they said they would and made sure to install shades in the rooms that needed them most first. 

Thank you for the great windows and for hiring such wonderful staff. 

Fay L

 

Dear Future Customers,

This letter is for you, the future or current customer of LWP. I decided to write a letter of recommendation after my most recent experience and to give back a level of appreciation to LWP that only a testimonial can give.

Twelve and a half years ago, my husband and I purchased our first home. With very little to fill the rooms, it was challenging to create the home of our dreams. What seemed to be worse were the huge windows that had nothing on them. So with little decorative advice and seeing firsthand the beautiful work done for a friend by LWP, I called LWP for an estimate.

When I first met Richard Basile, I was very impressed with his experience and his professionalism. He helped and guided me with colors, styles and products while never leaving out the concerns of finances. I appreciated that most of all because I had an entire house full of windows to dress and cost was a concern. He was knowledgeable, precise, friendly and professional and someone who understood my situation and concerns. I never felt pushed, but guided. I didn’t feel confused, but confident. I was confident that I had chosen the right company to take care of all my window product needs.

Approximately five years ago, while construction was going on in my back yard, it was decided that an awning be installed over the deck to provide coverage from the sun and rain. Without hesitation, I called LWP. The awning was one of the best decisions I made because it completed the look while providing shelter and protection for the deck. Another job well done.

Three years ago, there was construction going on again, but this time it was the kitchen. Made another call to LWP and the most gorgeous Hunter Douglas Shutters were installed. It made the kitchen look incredible. I think I get more compliments on the shutters than any other area of the kitchen.

Just three months ago, needing a little updating on window treatments, I knew just who to call. Richard Basile arrived at my home with the most incredible display of the latest line of Hunter Douglas window treatments and we were in business again. 

The installations have come and gone, but the beauty remains. The relationship that has been built over 12 years of business together continues and that is why I thought it was clearly about time to let the consumers out there know my story. We are just a hard working family who like nice things, who value quality products and want to know we are getting the best for our money. Is that not what we all want?

Sincerely, 
Michelle Romano
LWP Customer

 

My wife and I both enjoyed working with Richard in purchasing our Hunter Douglas blinds. We had very specific requirements for our project, which included size, function and automation. Richard was very informative and flexible throughout the process, and ultimately helped us come to the right decision. We are pleased with his work and would not hesitate to recommend him for your project.

Zach & Gillette 
1-14-2011
Brooklyn, NY

 

1/10/2011
Dear Richie, 
I would like to thank you for my beautiful window treatments. I must say Hunter Douglas truly stands behind their products. The shutters and silhouettes are definitely the finishing touches to my home. They add so much beauty to each room. I would also like to state that the service was as great as the products that you sell. The installers were courteous and prompt. I will keep you in mind for any future projects. I will also highly recommend Hunter Douglas window treatments and your service to family and friends in the future. Thank you again for an impeccable job well done!
Sincerely yours,
Marie Romano
Staten Island

 

I just used LWP to replace all the windows in my Park Slope brownstone apartment, and am totally pleased. The office contact, Marisol, was competent and professional, arranging convenient appointment times for measurement and installation. The same person (Fred) both measured the windows and returned to install them, thus insuring an accurate fit. Fred and his helper were pleasant and professional. They worked carefully and neatly, and cleaned up thoroughly when they were done, even vacuuming the hallway and stairs. The windows they recommended were Champion 2500 aluminum, white inside and bronze outside, with heavy-duty 'pet screen' at no extra cost. They look great and function beautifully.

Margaret H.
Brooklyn, NY

 

Nov, 2008
Hello Richard,
Wanted to send Thanks for the time, care and final product you facilitated in my home, 2” wood blinds. They are so lovely, so warm and equally perfectly functional. I appreciate you coming to my home to work out a plan and in such a timely manner. Many warm egards to you & your family over the holidays.

Susie E.
Brooklyn, NY
 

Dear Richard and Staff @ LWP

I have been a return customer for the last 10 years, from windows to doors to window treatments. Once again you and your products and staff have outdone yourselves. I have fallen in love with my new loft apartment because I am so absolutely pleased with your suggestions on how to decorate these unusual windows because of the 12' ceilings and real brick walls.The wood blinds with your color suggestions give my unit a warm, calm and inviting feel. The quality of your products and the workmanship of your installer is tops.The Professionalism of your company keeps me coming back.
P.S. The custom shower doors gave a million dollar look to my new bath too. With the odd shape tub and wall are, I had no idea how you would do the shower doors, but you did. I just wish you did flooring too!

Rose K.
Staten Island

 

Dear Richard,

First let us "Thank You" for all that you have done. Your store personal are very attentive and know their jobs. All the windows are in and the shades. Perfect....We are very satisfied and will call you again for the new jobs. We wish you the very best in business, Health and Family. 

Best Regards,
Hector V.
NY, NY

I have been dealing with LWP and Richard Basile for many years. Mr. Basile has advised me on window decor as well as the products themselves. He has always been patient and informative about window products. As a result of his personal and attentive service the appearance of the windows in my home continue to please me each and every day.
I shall continue to deal with LWP for hopefully many years to come.

Sincerely,
Ramona S.
Brooklyn, NY

 

Thank you for the great job your company did at my new apartment. Your selection of colors and material were excellent and the help that I received in selecting the best choices were definitely enhanced by a helpful and interested staff. I am glad I purchased the remote system. It makes it so easy when I am leaving the house in the morning and coming home at night. I face East and the opacity of the solar shades are just right. I would recommend LWP to any one who wants a good product and great service.

Barbara S.
Manhattan, NY
Barbara S.

 

April 8, 2011
Richard,

We just wanted to thank you for your team’s work on our blinds and shower glass. You have been great to work with and everything looks fantastic!! This was our first home and the Hunter Douglas blind system looks amazing. The installation team was very knowledgeable on the products. Thank you again!

Benoît

 

Hi Richard

Apologies for the delay in writing this, but please don’t see my tardiness as a sign that we don’t appreciate the effort you put into our blinds – because we really do. 

"When searching for a new supplier my belief is that while the internet has made it easier to find potential options, due to the often conflicting online reviews it’s much harder to actually choose between them. You now have completely polarized opinions from people who either had a fantastic experience, or completely the opposite. They post (often in equal numbers) reviews either advocating for the company, or completely against it – nothing in the middle. As a consumer it makes it really difficult to spot the good guys from the bad ones.

I had just that situation when choosing a supplier for new blinds. I searched all the available companies in NYC and Brooklyn. Some were inflexible on the appointment dates and others didn’t even call me back. I ended up with 3 companies including LWP, who I confirmed to call out to measure up and quote. 

Richard impressed me from the moment he came into our apartment. He was extremely knowledgeable about the product, had a professional “I will get this done” attitude and an attention to detail on what would really make our room pop. His wasn’t the least expensive quote but he worked with us on options and in the end, we got good value for money.

All that said, where LWP and Richard in particular came into their own was on the after sales service. One of our blinds was made incorrectly by the manufacturer not once but twice. Richard completely agreed with us and negotiated with Hunter Blinds to have the whole set of four remade. As replacing just one blind in the set, would have left us without a color match.

I would thoroughly recommend LWP to any potential purchaser of blinds, not only for their selection, price and installation services but more for their fabulous after sales service - they really are the good guys"

Regards
RR

 

Dear Richard,

Just a note to tell you how pleased my husband and I are with the work you’ve done for us on the house we recently purchased in Marine Park – from the outside awnings on our windows and doors, to the covers for our chunky, old-fashioned radiators, to the beautiful Hunter Douglas shutters throughout the house and especially, the unique living room shutters with the fabric panels. 
Your installers were professional and efficient and seemed to be genuinely concerned that we were pleased with how everything turned out.
We would be happy to recommend your products and workmanship to anyone and look forward to working with you on any future projects we have.

Sincerely,
Cathy V.
Marine Park

 

Just to thank you for the service we got with our recent purchase. Richie was a great help in choosing the right products, and the installation crew got everything up on time and in good order. Even the after-service calls for repairs went smoothly. Thanks again. It¹s great to find a company that actually does a job right‹the first time!

Gary D.
Brooklyn, NY

 

Hi Rich,

I want to thank you for the beautiful window treatments you installed for me. When I finally purchased my dream home I decided it was time for quality window treatments, and I knew I wanted Hunter Douglas. After visiting there website I found two local dealers in my area. I visited both stores and found them to be of no help. I had photos of my new home, sizes with me and went prepared expecting advise on different types of window treatments. Instead I got “ look around and when you see what you like call me “. No one bothered to walk me around and explain the different products. Needless to say I left both stores very discouraged thinking to myself this is going to be harder than I thought.

Being originally from Brooklyn I called my Mom and asked her who she uses and found you. Boy am I glad I did. From the moment we spoke on the phone I felt I found the right place. After visiting your gorgeous showroom you were so helpful and I finally received the kind of service I expected. As you know I was only going to purchase a few rooms , but you were so helpful and priced right I decided to do the whole house. I love everything and thanks again. Please than your installers again , I believe Dennis and George came, they were great. I will definitely recommend you to my new neighbors.

Annemarie R.
Riveredge, NJ

 

Hello, I would like to let you know that the windows y'all put in our place are fantastic! I've never seen such a GREAT crew! The two gentleman that did the installation were so professional and courteous! I apologize for not sending you this sooner as they are a major reason I will be referring your company to anyone I know that needs windows! THANK YOU! Again thank you all for a job well done!

Andrew P.

 

Dear Richard Basile and Everyone at LWP, A year ago we moved into our house and we were undecided about what we were going to do with all our windows. We had numerous price quotes and nobody even came close to the quotes you gave us. We visited the Hunter Douglas showroom you have and we're greeted by both professional and knowledgeable staff. Once we decided to go with your company, you visited our house with a whole kit of Hunter Douglas shutters so we could customize every step. Every detail was attended to, as we chose shutters for over 20 windows in our house. The installers were perfectionists and each shutter was perfect. Thank you for you professionalism, dedication and hard work to make our house look stunning. We couldn't be happier!!! And by the way your prices saved us money too!!!!

Lisa G.